Beginning May 17, 2017, Provident Metals will no longer accept Elemetal Vault account balances as a payment option. Elemetal Vault is a trading platform that facilitates the sale and purchase of allocated bullion, which provided Provident customers the option to convert online trading balances into physical precious metals.
Previously, an account balance with Elemetal Vault could be applied to purchases made through Provident. As of May 17th, however, Provident Metals customers will be asked to select one of our other payment options. Also after May 17th, Provident Metals customer accounts will no longer be linked to Elemetal Vault accounts. There will be no other operational changes to Provident or Elemetal Vault. Provident will continue to provide the highest quality investment bullion at the industry’s lowest price, and Elemetal Vault will still function as a cost effective way to invest in and trade allocated bullion.
If you have questions about your account or pending orders, please contact one of our customer service representatives at 800-313-3315. They can walk you through our remaining payment options so you can select the one that works best for you.