We are pleased to announce the launch of the new and improved ProvidentMetals.com. It’s chock full of goodies we know you’ll love! Our goal was to improve the experience for both desktop and mobile users, and to make it easier than ever to locate the tools and resources needed to make informed decisions.
The overhaul includes features like responsive design, faster loading pages, interactive charts and much more. We invite you to navigate and explore the new website, or feel free to read below to learn about a few of the new features.
Mobile-Friendly
Our new site is optimized for mobile at every step, from viewing top products to completing your purchase. Try it out on your tablet or smartphone! Now you can get the best deals from The People’s Bullion Dealer anytime, on any device.
Provident Alerts
When the market moves or products go on sale, you’ll be the first to know. Market Alerts notify you when metals moves up or down; Product Price Alerts monitor the sale price of your favorite products so you can buy when the price is right; and Product Stock Alerts let you know when out of stock products are available for purchase. With these new alerts, you’ll save time AND money. Learn how to set up your alerts here.
Improved Navigation
Easily browse links that are organized and prioritized to help you find what you want right away. You’ll also find that all pages load significantly faster! We’ve added buttons that link to popular items within each category as well, for convenience. A few of our loyal customers have asked that we address the navigation; we are very excited about the improvements and hope you are too.
Improved Search
Looking for something in particular? Test out the custom-built search interface in the top-right of the screen. Our new auto-suggest feature will anticipate your search and suggest products you might be looking for. There is even a drop-down to help refine your search by category.
Live Spot Price Charts
Keep tabs on the market’s every move with our new interactive spot price charts found at the top and on the right side of the home page. Check current prices at a glance or hover over the chart to find the price by minute. Click on the chart or the links at the top of every page to view intraday spot price charts and historical market movements. Check all four metals at once in the top bar drop-down.
You’ll also notice the top bar will blink red or green every 60 seconds, depending on which direction the markets are moving, giving you a quick reference for the market price. Check the spot price page for historical data or minute-by-minute 24-hour prices, with data pulled from world markets in the moment.
And More
You may notice some extras we didn’t mention above, from “trending now” products to recent news from trusted sources. We’ve also made improvements to existing areas such as the Knowledge Center, and made the most recent Provident Metals Blog articles easier to find. Some of our more seasoned customers might also see that our phone number has changed, from (877)-429-8790 to (800) 313-3315, don’t panic….the old one still works! We’re thrilled to share this upgraded shopping experience with our customers–after all, we already know you’re the smartest investors around.
If you have any questions about the new features, or notice a problem, please feel free to contact us at info@providentmetals.com, or by phone (800) 313-3315. We would love to hear from you!
Love our new site? Let us know what you think via the comments, or visit our Facebook, Twitter and Google+ profiles.
I had another thought to share. I use to work retail and I was taught that you can buy the same product from multiple companies. So the thing that is going to keep people shopping from a business is the experience. Plain and simple. The main thing you guys need to address is whether this re-design truly makes the buying experience more pleasurable and not just a “better site” in theory. With all that being said, I personally derive no pleasure from the re-design when I absolutely loved browsing the old site.
I loved browsing the old site. I never once thought there was a single, major thing wrong with it. I liked it even more than some of your competitors nicely designed sites. Is there an option to change it back to desktop mode? I would much prefer the older website on my smartphone to pop-up first though as I hate it when forced to use mobile sites. It seems the majority of comments aren’t happy at all with the forced mobile version. I wonder if Provident should conduct an online poll to really get a good snapshot of what the customers truly want. Then go with that.
Thanks for your thoughts Ryan. There are many improvements to our site on the backend and for our customers, such as the new Market Price alerts.
i dislike it because it makes it much harder to navigate around the website i would love to see you guys add the prices to products that are sold out that way we know what the things that we bought from you are worth
Thanks for the suggestion, Braedon. We’ll pass that on to our development team.
Still no PayPal?
Unfortunately, we are not able to accept PayPal at this time. We’ll be sure to let you know if that option does become available.
I have already given my opinions about the new site. It is still sluggish, not intuitively organized, in my face, etc. But, I just wanted to add that I had a particular fondness for the old site. Before it was changed I actually thought things were very easy to find, the site was easy to navigate, and it was viewed in desktop mode. You could get to anywhere from the menu on the left, regardless of where you were. I cringe when browsing now, and I honestly am not as compelled to do so anymore. I’m not sure why the site was changed, but I wish you would make it exactly as it was.
Wow I can’t find anything…
The old site was superior in every way….
Not customer friendly
Have you tried our new search bar? You can find it in the top-right of the screen, when you view on a desktop.
At first I didn’t like the new website, but I withheld my comments until I had used it. Now I am happy with it. I used to use another company for my market alerts and yet another company for charts. Now I have all of my PM needs on one site. The faster loading is great. The search feature is now easy to use. My only complaint is that it doesn’t save my sort and view preferences. Every time that I switch pages it defaults to “position” and a certain number of products per page. I must qualify this comment by saying that I am not using a mobile device.
Hi Steve- Thank you for your thoughtful insights! We’ll pass your thoughts regarding preferences and sorting on to IT–maybe it can be a further improvement.
Thank you!
Hello, I am trying to use the new website but being on dial-up I am having a hard time getting info. I have windows Vista upgraded to explorer 9. I have tried hard refresh as suggested in a previous answer to another client using control+ F5 but no better results. The drop down menus are behind the banner and disappear when I try to access them. I can get results but it is very hard to navigate. Have not tried to log in to my acct. or purchase anything yet. So far I like the old website better but maybe the bugs will work out. Thanks.
Hi Jerrold, thanks for the information. Sorry to hear you’re having trouble. We’ve passed your issues on to our IT department.
Thank you for fixing the issues I was having. The new website is getting easier to use and I like the pop-up info on an item when I move my pointer over it. Still having a little difficulty finding some items. For example, 2014 America the Beautiful 5 oz silver coins. Shows up in new arrivals but not in the ATB inventory . Thanks.
Hi Jerrold- Thanks for the heads up. The 2014 America the Beautiful silver coins will only be sold as monster boxes this year to ensure quality. Here’s a direct link: http://www.providentmetals.com/2014-great-smoky-mountains-national-park-5-oz-silver-atb-monster-box.html
The old website was MUCH better than this version. It was user friendly. This updated version, not so much. It’s too much in your face. If it weren’t for your good products and excellent service, I’d take my business somewhere else. Disappointed.
Thanks for your thoughts, Spyder–we do always strive to offer the best products and prices. We hope you’ll take the time to explore the new site: we’re sure you’ll find something to love.
Thanks for the reply. I have taken the time to explore this new site, but I respectfully disagree with your decision of revising it. It simply sucks. Please advise your executive team to consider changing it back. Based on comments by other customers, I’m not the only one. The vast majority of commenters have the same opinion. Provident is my preferred online PM store and I’d like to keep that way.
What have you done to this website!!!!!!!!!!!!!!!!!!!!!! Ugh, what a mess!!!!!! Please change it back!!!!!!!!!!!!!
Hi Tim, we’ve added many new features we hope you’ll come to love, particularly our Market Alerts and innovations for your order history. We hope to see you again soon.
I cannot log into my account. Every time I click sign in the screen refreshes and ask for my login info. I tried it on google chrome, explorer and firefox and does the same thing every time. I reset my password thinking maybe that was the issue but still will not let me log in. I was hoping to purchase 100 ounce silver bar today but no luck. Goldandsilver here I come! they are cheaper at the moment for your 100 ounce Royal Canadian bar anyways so thank you for your website issues because you saved me money by looking else where.
Hi Joshua- If you call in we can help you resolve the issue: some browsers need to have their cookies refreshed before they will operate correctly. If you let us know which browser you are using, we can help you find the appropriate steps to clear the cookies.
That bar has your name on it! Let us know how we can help you.
I would put my 2 cents in, but everyone in the world has done it for me
I’ve been a loyal customer for a year even when other sites had better prices,intuitive,speedy and never a problem with shipping. Goodbye old friend hate to see u go
Hi Shad- We’ve made a few improvements in response to customer feedback. We’ll be here with our great prices and excellent products the next time you’re ready to shop. Thanks for the feedback.
I’m on a nexus 7 tablet, and really like the new site. it’s much easier to read and interact with the shopping cart now.
Thanks for your thoughts, Sam! We hope you continue to explore our new site’s many features.
I see you didn’t like my comment about this terrible change in websites and chose not to post it. What a shame. No problem, I’ll vote with my feet and take my business elsewhere!
Hi Matt- Sometimes comments get stuck in our filter. Sorry about that. We look forward to serving you again in the future, and we have forwarded your concerns to our IT department.
I used to go to your site daily to look around. Things were where they needed to be. WHY did you change this site? I can’t stand browsing anymore and probably won’t spend much time here any longer. Sorry Provident, bad move!
Hi Tom- We’ve introduced a number of new features that were just not possible with our previous site (our blog post above explains some of these awesome features–we think customers will particularly appreciate Market Alerts!). We know a change to a familiar site can be disorienting at first. We hope you have an opportunity to explore. Thanks!
I so agree with Tom. I liked the other site better
Thanks for the input, Raul. We hope you’ll come to love this site just as much in time.
The “My Account” tab was not there yesterday. You couldn’t find it before. And, you need to put the “home” tab on each page so you can get back to move around your site more efficiently.
Hi Matt, thanks for the feedback, we’ll forward it on to our development team. If you’re looking to return to the main page of the site, you can always click the Provident Metals logo. I hope that tip helps!
WHAT did you do??? I can’t comment on the new website because I haven’t gotten there yet. Just googling your name gives me the same results as before, but when I click on the site I always clicked on, it takes me to a Necxess page. If I click on a subheading, such s “Silver,” I get an error message. On the sidebar, your announcement of the new website pops up, but it is for your blog site. I don’t want to join you in Google circles. I would like to just type in your name and go to your website.
Hi Susanne- Can you try a hard refresh (push Control and F5 at the same time) to see if that resolves the problem for you? Our site is still at http://www.providentmetals.com.
Susanne, we checked with our IT department. They have been making some changes to the website which caused that problem. To resolve, just do a hard refresh in your browser by hitting CTRL+F5.
Nexcess seems to have hijacked your domain name?!? I had to take a backroad via google search to get to this page…
Hi- Can you try a hard refresh (push Control and F5 at the same time) to see if that resolves the problem for you?
Tried that and no luck – still the nexcess homepage, like another customer above mentioned. I needed some palladium for a customer and had to find another source today. Ugh. I really like doing business with Provident. I hope this gets resolved soon. – S.
S.Eck, we’ve reported the problem to our IT department, who are working hard to fix this unusual incidence. In the meantime, you may try using a different device, but this problem will be resolved soon. Thanks for your feedback.
I don’t like this new format… responsiveness is very slow, and it’s too much “In Your Face” I liked and prefer the old site which was so much easier to use and navigate through.
Congratulations! You successfully made a good website TERRIBLE. There was nothing wrong with the way it was. It was easy to navigate and user friendly. Now I dread coming to it. If it wasn’t for Providents great products and exceptional service I wouldn’t come back. I’m almost blinded by the huge images. No stars and 5 thumbs down.
Thanks for your feedback, Todd. We are always looking for ways to improve customer experience. We’ll forward your comments to our development team.
At least we have great products and customer service going for us! Todd, we are planning to address the size of our images as this seems to be a common complaint. Have an excellent afternoon!
You need to slow down the pop up/drop down menus.
I can’t move the mouse without a bunch of stuff popping up all over and blocking the website below.
What do they call it? “Hover time”? or something???
Thank you Chingatch, we are planning to address your concerns within the next week or so.
I’ve been looking all over to try to find where I can log into my account to check on a prior order, but I can’t find where to accomplish this. Does this no longer exist, or is it hidden somewhere?
Thanks
OK, now I see it, in the upper right corner, next to ‘My Cart,’ right below the spot prices.
Picture are too big.. Scrolling is slow….
Much confusing to navigate…
Colors are too light….
Too long for pages to load….
Main page tabs are redundant ….
We appreciate your feedback and will be sure your concerns are forwarded to the development team. Thank you!
We are planning to address the size of our images as this seems to be a common complaint. The speed of your scroll must be sped up on your personal device however. We are doing our best to work on a few of the other items you’ve mentioned also.
Website is unusable on my new windows phone. Top menu does not work at all and I keep being redirected to this page. Full website option is usually how I view websites from my phone ,disappointing.
Thank you Tmack, we will look into this as soon as possible!
Tmack, would you mind telling us what device you’re using?
nokia lumia 928 windows phone 8 I believe
My phone still doesn’t really work with your site,I’ve been getting very comfortable with your competitors website.
Really? You changed the site and mobile is now terrible…the “auto search” kills the keyboard and adding anything to the cart blocks the entire screen for 12 seconds…cause the pop up buttons do not work. You need 2.0 immediately! Who beta tested this thing???
Thank you Zee, we’ll look into that right away. We are doing our best to address each bug in a timely manner. Would you mind telling us what device and/or operating system you’re using? If you happen to find other issues, please let us know!
Android Tablet, version 2.3.6.
Glad to see you’re following up on everyone’s comments.
Need to be able to get to the desktop version on mobile devices. Very annoying getting forced to a mobile site using a larger tablet.
We’ll be sure to get your concern forwarded on to the right people Dan, thank you!
Dan, would you please let us know what browser/device you’re using?
On my phone the new site seems to work out much better than before. Images are a little large,but I can flick through and scroll as needed. Much nicer for a mobile device maybe just reduce the image sizes. I don’t typically purchase from a mobile device, but I do often want to research an item or show someone something. This will help out quite a bit.
However! On my desktop I think it’s a different story. I think someone else said it, but everything seems in your face large and I don’t like how the spot price is at the top, but the graph to the side. I also think the light blue test is hard to lock focus on as I want to zip around. I get that Windows 8ish feel. If you asked which I prefer, I would say the old site. There was more visible items per screen and less buffer space between items. Personally, out of other precious metals sites I had looked at in the past, I thought Provident Metals was the most put together as it was before. If I could offer just 2 changes it would be to reduce the image sizes. If I zoom out in my browser 1 or 2 clicks it seems to look better. Also, maybe darken up some of the like blue text. Just trying to give an honest opinion. I’m sure the site will grow on me regardless. I’m not going anyone else for my metals purchases.
Thank you for your feedback Jay, we’ll be sure to send this message along to the development team. If you notice anything else, don’t hesitate to let us know!
Thanks. Just providing my constructive criticism. I really like Provident Metals and have been happy with every order placed so far. I really like the Zombucks and other interesting rounds and bars. Cool ways to add to your precious metals stash and make it fun. Keep it up.
You must create a desktop/full site option for mobile users. Most do not wish to use mobile sites and always go to the normal site. Many, including myself, simply do not go to websites that do not allow mobile devices to view the full website.
Thank you chase, we will do our best to follow up with a solution. The nature of a responsive design however, is to fit the browser which is being used. So there may not be a simple way for you to view the full site on a mobile device, but we will certainly follow up with you regarding your concern.
There may be a setting that forces desktop mode, we just need to clarify what browser/device you’re using. When you have a moment, can you please let us know.
I am using an iPhone 5s running iOS 7.1. Also, the site is VERY laggy and glitchy. When browsing items the price doesn’t even always show up. Please make a desktop version!
The new design is way too up in my face! Feel like I’m looking at the entire website zoomed in. I had to zoom out to 90% size for things to look normal.
Your feedback is appreciated Joseph, we’ll be sure to get your comments forwarded to the development team.
I was happy withe the web site as it was, but this looks like it will be much better.
Excellent, thank you William!